Return policy
For details on our refund deadlines and policies, please refer to the information below. Please note that our policies differ between products and that payment options may vary from one product to another. Please also note that we treat violations of our Terms and Conditions very seriously, and we have no obligation to offer refunds to users who violate these terms, even if their requests are made within the designated refund period. You must meet the following criteria for a Refund.
Defective, damaged, or incorrect items:
• If your products are faulty when they are delivered, you may return the defective products to us (with the proof of photos). If you return the products to us, we will (at our option) exchange or replace the products or provide you with a refund of the purchase price and the price of delivery.
• If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.
• To return faulty products, you must contact us within 24 hours of receipt of the products.
• To inform us that you wish to return the products. We will then provide you with details of where to return the products and complete the returns process.
• We cannot accept items back that have been opened or used unless you received the item in a damaged or defective condition.
• Damaged or defective items returned without their original packaging will not receive a refund.
Refund Procedures
• Your refund will be in the form of payment used for the purchase.
• Your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 10-15 days.
Late or missing refunds (if applicable)
• If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us.
TERMINATION WITHOUT REFUND
We reserve the right to terminate accounts without refund or prior notice if you violate our published Terms and conditions or become verbally abusive to our staff, other users of our site, or our associates. If such a user tries to resubscribe to our site, we reserve the right to terminate their account without a refund or prior notice and block their IP address.
Changes to this Refund Policy
At any time, we reserve the right to modify this Refund Policy. Such modifications will be communicated via our website. Additionally, you can obtain a current copy of our Refund Policy by contacting us via our contact us form.
This document was last updated on October 10, 2023
